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motoman wrote:I've always wondered what happened to my ex wife and her family, such a modest lot.
http://www.youtube.com/watch?v=pdUFcxD2ws4
bruceb wrote:Or as my granddad used to say, "It's always best if the product does the advertising."
Bombcup wrote:bruceb wrote:Or as my granddad used to say, "It's always best if the product does the advertising."
Exactly Bruce, I always maintain that it is not the customer's responsibility to know why your product is great. Why should they have to get all geeky about it? All they did was come for a hot drink. That's the proprietor's job.
Let's take the point about customers complaining about price. Presumably they were aware of the price before they ordered. Therefore they were willing to pay that price otherwise they would have walked on. If they then complain the drink was too expensive then they have been disappointed - that price did not represent good value. Discount the occasional customer who is just a dick, then either the drink wasn't that great or the business has failed to manage expectations. Either way it's the shop's problem.
You could say the letter is a way of managing expectations but it's the most cack-handed self defeating method I've ever encountered.
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