Hi everyone,
so I finally got my TMFR pump from the US, sent with Global Express it got here in less than 3 days which is impressive to say the least. The parcel has a tracking number which can be used both on the USPS website and the Parcelforce website to see what's going on with it. Currently it's sitting in Customs Office, awaiting charges apparently, even thought I'm pretty sure it's simply waiting for someone from Parcelforce to pick it up. Now I've heard different stories about Parcelforce, but personally never had a problem with them which looks like might change now. The parcel is sitting at the Customs Office for quite a while now, arrived there on the 30th August and it's still there even though it's already the 2nd of September. I called the Gatwick depot were it should arrive and they say it's still in Customs and there's nothing they can do. The things I'm worried about are:
- it will be sitting there for the next few days
- the guaranteed delivery date was 2nd of September and there's no way it will delivered today
- in the end I will have to pay the stupid 13.50£ fee to Parcelforce for delivering me the freakin' parcel even though it's late
Now what really annoys me is the fee and the fact the guaranteed date is worth nothing. I've found this thread:
http://www.moneysupermarket.com/communi ... ageIndex=1
which sort of says they have no right to hold the parcel if I refuse to pay the fee. I mean I can pay VAT, that's fine with me (well not really, but I was prepared for it), but the fee is a bit over the top, considering how long it takes for them to get the parcel delivered.
USPS states that the delivery date is guaranteed or your money back and I'm curious if this situation is covered by that. I mean they did deliver the parcel to the UK in time, but it doesn't really count as 'Delivered' until I have it in my hands right?
Regards,
dsc.