There are already a few topics about descaling, see for example this topic:
http://www.toomuchcoffee.com/index.php? ... highlight=
Teme is making a few good suggestions in this topic, have a look on his site, the Andreja he is using is almost the same as the Giotto (at least the descaling part). My guess is that most of the scale will be formed on the hottest part, in this case the heating element. Teme has an interesting idea of increasing the water level during descaling. I've done that already, but I don't have a clear idea if it is really necessarily, although it doesn't harm either.
Here is the descaling part of the Giotto maintenance card. I have scanned the complete card as well, but it is too large to post here. PM me if you want it. BTW, it is in Dutch, a good practice for all the non-Dutch here
. If anyone is interested I can make a translation as well.
Stuartlee is making some good comments about factors influencing the scale build-up.
BTW, I haven't studied the WLL website. I just checked it if there were some helpfull comments on descaling....