dsc wrote:Hi guys,
can't say you've been treated properly and I fully understand the reason behind this rant. One thing I cannot understand is why not "name and shame"? they clearly don't really care about what they advertise and on top of that don't really care about customers. Why the hell should you care if the name of the company appears here? They did something wrong, so in my opinion it's ok to say who did it, simply to protect people from wasting their money. It's not bashing for no apparent reason, it's clearly saying 'This and this company screwed up and here's why...'. I'm sure other people can judge for themselves whether there's anything to back such a negative statement or not.
It's one of the things that strikes me the most in the UK, not 'naming and shaming' even though something is clearly wrong. Political correctness gone wrong?
Regards,
dsc.
I guess my short answers is that most people remember bad experiences more than good ones. And they also talk about bad experiences more.
And as a business, it is impossible (very close to) to ensure that everyone has a good customer experience every time... And 'naming and shaming' lasts on a business name forever, and I think in some cases (obviously not this one) people do not give the business a chance to rectify their mistake.
I mean, do what you want. I'm just saying that being thoughtful about it and not letting "the old red rag to the bull syndrome" kick in doesn't hurt.
Now, I'm off to look at myself in the mirror for a while! Ha!