Hottop - Fantastic service
Posted: Tue Nov 25, 2008 11:12 amSo I lost a screw....yes I think I've got a few loose.
It was one of the bearing plate screws on the Hottop. So I went to my supplier who basically said no luck son try to find summat from yer local hardware shop. I tried everywhere and even searched the web but no luck.
On the web I found the Hottop email addy and with nothing to lose asked them for a local distributor or servicing department from where I could purchase a screw. After a few emails they said that they'd pop one in the post gratis from CHINA (TAIWAN)! That was Friday and today Tuesday I get a package delivered via Parcel Farce! with 8 yes EIGHT screws!
Fantastic service. Well done Hottop!
They also asked me if they could help with any other spares but like a stupid idiot told them that most other things I could get locally. Should have asked for some filters etc.
Cheers,
DV
It was one of the bearing plate screws on the Hottop. So I went to my supplier who basically said no luck son try to find summat from yer local hardware shop. I tried everywhere and even searched the web but no luck.
On the web I found the Hottop email addy and with nothing to lose asked them for a local distributor or servicing department from where I could purchase a screw. After a few emails they said that they'd pop one in the post gratis from CHINA (TAIWAN)! That was Friday and today Tuesday I get a package delivered via Parcel Farce! with 8 yes EIGHT screws!
Fantastic service. Well done Hottop!
They also asked me if they could help with any other spares but like a stupid idiot told them that most other things I could get locally. Should have asked for some filters etc.
Cheers,
DV