daveyb wrote:This is all very intyeresting stuff.but..........in about 3 or 4 months the current 240v Gene will have been available in the UK for 12 months or so. I do not suppose we will ever find out the stats, but I bet very few machines with the later firmware and 240 v element are returned, or break down in comparison to the earlier models.
Hopefully not, otherwise the 'fix' will have failed.
daveyb wrote:Which puts me back to the question I asked, of should they have been sold in the early days with theq wrong voltage element? The average guy in the street would be none the wiser about thes eissues, but anyone with a small amount of knowledge will be the wiser. Who is to blame for these early models hitting the streets. Genesis, the importer or the supplier?
I thought Dom's point about voltage ratings was a good one. Did you not think so?
Of course, if Genesis knew the firmware was causing cooling fan issues, no of course they should not have been released by the factory. If they didn't then perhaps Genesis should have recalled the old ones once they had identified and 'fixed' the problem.
Our Gene worked perfectly until the first element died. The 'issue' with the firmware/cooling did not become apparent until after the first element blew. Perhaps when they were released there had simply not been enough testing for that issue to have shown up. We will never know if Genesis knew about the problem or not. I'm not sure whether the importer or seller could have known about the issues if Genesis did not or kept quiet about it.
You mentioned that the vendor sought to resolve the issue. Was there something else that you felt the manufacturer, importer or vendor could/should have done, and have you discussed it with them so that they can seek to help you?
Edit: Typo