by MikeB » Tue Jan 15, 2008 8:45 am
I bought a lot of service parts for my Rancilio from them in the second half of last year because their prices are good and they've got the exploded diagrams on their web site. I seem to remember that they used to have a phone number on their web site but can't find it there now.
When I was trying to get a new element protection 'stat earlier this month, they initially responded quite quickly via the 'Click here for help' button on their home page but, like squallleonh, I had no joy on the telephone and they've not replied to subsequent emails.
It would be a shame if they have stopped trading as their prices are quite reasonable. I did, however, want more feedback through the ordering process; it would have been comforting to get acknowledgements although the bits I ordered did always arrive eventually in the past.
Mike.
Rancilio Midi CD ex-commercial 2 group.
Fiorenzato Mestre grinder.
Both in need of some TLC.