whats up with espresso-parts.co.uk?

[Skippy]

Ive tried emailing them multiple times with no reply lately and when you ring them the "press 1 for sales, 2 for doomdays devices etc" bit just loops round and round. Have they gone out of business?

[CakeBoy]

I've not heard anything specifically about them, has anyone?

[Skippy]

When i was doing up my espresso machine i had excellent customer service from them so seems a little strange

[Chrisweaver]

yeh, I spoke to them a couple of weeks ago about some bits and pieces and it all seemed good, very helpful etc. so not sure Nick

[Skippy]

Would use Happy Donkey but they tend to charge so much more for everything. Will keep on trying them anyway

[MikeB]

I bought a lot of service parts for my Rancilio from them in the second half of last year because their prices are good and they've got the exploded diagrams on their web site. I seem to remember that they used to have a phone number on their web site but can't find it there now.

When I was trying to get a new element protection 'stat earlier this month, they initially responded quite quickly via the 'Click here for help' button on their home page but, like squallleonh, I had no joy on the telephone and they've not replied to subsequent emails.

It would be a shame if they have stopped trading as their prices are quite reasonable. I did, however, want more feedback through the ordering process; it would have been comforting to get acknowledgements although the bits I ordered did always arrive eventually in the past.

Mike.

[Skippy]

Had an email back from them today. Seems to be pretty much one guy in charge of phones and emails so i suppose he cant be there all the time.

[CakeBoy]

I guess that's the economy of scale that is reflected in the prices. I'm glad you finally managed to get hold of someone.

[knewmans]

I've always had good service in the past. Some items are obviously not in stock and take about 10 days to come.
Ken

[Skippy]

Think i just caught them when ryan was off or busy, have been in touch with them since. Ive ordered the burrs from happy donkey anyway now.

[DazW]

Guys, I'm good friends with the lads at EP and I can reassure you that everything is fine there.

I have passed on the problems to them and they have told me that from Monday the phone lines will be loosing the "Select option 1 system" (those things are so annoying) but being a prodominantly web based business, the best response will be via email (info@espressoparts.co.uk), but if you want to give tem a call its 0870 385 1531.

Hope this helps guys...

[Chrisweaver]

ha haa I did indeed speak to Ryan yesterday, he was so helpful I felt like sending him a cake... but that would be weird, so I didn't

[knewmans]

Cake is always good.

[Chrisweaver]

hmmm note to self, cake is back on

we'll see how pretty the gaskets look when they arrive

[CakeBoy]

Welcome to TMC Daz; I just spotted that was your first post