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GreenBean
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Post subject:
 Posted: Nov 25, 2009 - 06:19 PM
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Joined: Jan 03, 2007
Posts: 963
Location: Chester UK
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Ziemas wrote:
Scott responded that he'd pay for return postage, which is totally fair of him.
It is good to know that you have a satisfactory resolution.  |
_________________
Izzo Alex Duetto | Gaggia XD 2 Group | Mazzer Super Jolly | La Cimbali Max | Solis 166 | Hottop P | Hottop B | French Press (several) | Aeropress (collecting dust) | Kettle modded, no really, added digital thermometer |
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GreenBean
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Post subject:
Posted: Nov 25, 2009 - 06:20 PM
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Joined: Jan 03, 2007
Posts: 963
Location: Chester UK
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CrimsonScythe wrote:
Thanks Tom, that's a good suggestion. That won't make my existing portafilters useless now, would it? How can I tell for sure what kind of gasket I have?
Welcome to TMC CrimsonScythe, I missed the fact that you are new to the site in my previous posts. The gaskets thickness is usually moulded into the top surface of the gasket so the only way to tell is to remove it.
You do not mention what machine you have but if the gasket is fairly new (a few months old) you may be able to remove it using the handles of two teaspoons to lever the showerscreen and gasket out. If it is more than a few months old you may destroy it trying to get it out.
I would suggest buying a few new 8 mm gaskets with your portafilter as you should change them every 6 to 12 months depending on usage as they age and harden over time.
If your current gasket is 8 or 8.5 mm thick you should be OK to use your existing portafilters with an 8 mm gasket. If the existing gasket is 9 or 9.5 mm (unlikely) you would have more difficulty. |
_________________
Izzo Alex Duetto | Gaggia XD 2 Group | Mazzer Super Jolly | La Cimbali Max | Solis 166 | Hottop P | Hottop B | French Press (several) | Aeropress (collecting dust) | Kettle modded, no really, added digital thermometer |
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DrTom
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Post subject:
Posted: Nov 25, 2009 - 06:21 PM
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Joined: Aug 27, 2008
Posts: 329
Location: NE UK
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I must say before you read this - this is all speculation (and off topic - sorry for the hi-jack)
I'm not sure if there is a non-destructive way to see what size gasket you have! Even if you could get it out without destroying it, who's to say it hasn't been deformed to the point that you could reliably discern its depth. This is all pure speculation - I have never had to measure my portafilter gasket!
I have had good results using Gaggia Classic bottomless portafilter in my Rancilio E61 group machine - the lugs are about 45 degrees too far clockwise, but it fits fine, it just doesn't sit at the 6 o'clock position. In a round about way this may answer your question about portafilter use after using an 8 mm gasket - it should not render them useless, it may just mean you have to turn them a little further to get a good seal. I can not quantify how far though, although I am sure there is at least one person here who has done this!
I'd say you run more of a risk of rendering your existing portafilters useless if you were going up to a 9.5 mm gasket as the lugs may not even get into the rotary keep. If you are downsizing (possibly, you may already have an 8 mm - again, someone with a lot more experience should be able to answer this) then the locked position of the original portafilters will just change (I hope). |
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Ziemas
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Post subject:
Posted: Nov 25, 2009 - 06:46 PM
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Joined: Sep 04, 2008
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GreenBean wrote:
Ziemas wrote:
Scott responded that he'd pay for return postage, which is totally fair of him.
It is good to know that you have a satisfactory resolution.
Well, he still hasn't told me how it will be resolved, only that he'll 'sort it', whatever that means. |
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CakeBoy
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Post subject:
Posted: Nov 25, 2009 - 07:33 PM
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Joined: Oct 18, 2005
Posts: 8494
Location: Oxfordshire, England
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Ziemas wrote:
CakeBoy wrote:
Ziemas wrote:
I feel totally let down that the people who very well know that this is a common issue failed to mention it.
I participate on several forums about different hobbies, and an issue such as this is always brought up by those in the know. Why it wasn't here is a mystery to me, and strikes me as very odd. After all, isn't the point to share what we know to help each other improve and avoid problems?
Ziemas wrote:
Scott at Happy Donkey knows very well of this issue, and has posted about it here on this very board.
http://www.toomuchcoffee.net/index.php?name=PNphpBB2&file=viewtopic&t=2727&start=0
I found that AFTER I ordered the PF and it didn't fit. It's the first google hit under 'naked portafilter doesn't fit'. Sadly no one thought it germane to mention earlier in this thread....
So it's our fault you got the wrong sized p/f? TMC is full of information and has a search facility. I appreciate that one would hope a potential pitfall might be highlighted by others on the forum, but I don't accept that it should be taken as read. Few, if any, would intentionally fail to help others, but it is as you suggest, no-one thought of it. Nothing intentional.
Ziemas wrote:
I called Scott directly on the telephone. I spoke to him, and didn't order the PF on the internet. I expect a merchant who knows of the issue to bring it up to me when speaking with them directly.
Presumably a conversation in which he asked you to provide measurements using calipers as he often does if in any doubt about fit.
Ziemas wrote:
Scott responded that he'd pay for return postage, which is totally fair of him.
I doubt that will surprise many people round here, particularly as he said that he would sort it in a previous email. I am extremely pleased you have a resolution. |
_________________
www.CakeBoy.co.uk
"This week, I are mostly drinking flatties"
Iberital L'Anna 1 Gp Hand-Fill | Wega Orion 2 Gp | Bezzera 1 Gp | Rancilio Audrey PID | Spidem Trevi
Iberital MC2 Timed | Macap M4 DS & MXA DS | Mazzer SJ | Starbucks Barista Grinder (Dualit E60/Solis 166)
Pinhalense 2x500g Gas Batch/Sample Roaster | Gene Cafe | IMEX CR-100
Aerobie | eSantos | Zassenhaus | Bodum Pour Over | Chemex
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Ziemas
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Post subject:
Posted: Nov 25, 2009 - 08:00 PM
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Joined: Sep 04, 2008
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CakeBoy wrote:
Ziemas wrote:
CakeBoy wrote:
Ziemas wrote:
I feel totally let down that the people who very well know that this is a common issue failed to mention it.
I participate on several forums about different hobbies, and an issue such as this is always brought up by those in the know. Why it wasn't here is a mystery to me, and strikes me as very odd. After all, isn't the point to share what we know to help each other improve and avoid problems?
Ziemas wrote:
Scott at Happy Donkey knows very well of this issue, and has posted about it here on this very board.
http://www.toomuchcoffee.net/index.php?name=PNphpBB2&file=viewtopic&t=2727&start=0
I found that AFTER I ordered the PF and it didn't fit. It's the first google hit under 'naked portafilter doesn't fit'. Sadly no one thought it germane to mention earlier in this thread....
So it's our fault you got the wrong sized p/f? TMC is full of information and has a search facility. I appreciate that one would hope a potential pitfall might be highlighted by others on the forum, but I don't accept that it should be taken as read. Few, if any, would intentionally fail to help others, but it is as you suggest, no-one thought of it. Nothing intentional.
Fault, no. But it's clear to me that it's not such a common issue as no one though of it.
CakeBoy wrote:
Ziemas wrote:
I called Scott directly on the telephone. I spoke to him, and didn't order the PF on the internet. I expect a merchant who knows of the issue to bring it up to me when speaking with them directly.
Presumably a conversation in which he asked you to provide measurements using calipers as he often does if in any doubt about fit.
Nope, he didn't ask me a thing about fit or measurements when I ordered it. Only after I called him to say that it didn't fit did he ask for measurements.
CakeBoy wrote:
Ziemas wrote:
Scott responded that he'd pay for return postage, which is totally fair of him.
I doubt that will surprise many people round here, particularly as he said that he would sort it in a previous email. I am extremely pleased you have a resolution.
I have yet to receive a direct answer to my direct question about how it could be resolved. All I've received is 'I'll sort it', and when asked to clarify what that means I got an answer of 'I know not until you send it and we have had a look'. So who knows what will come of it. |
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CakeBoy
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Post subject:
Posted: Nov 25, 2009 - 08:26 PM
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Joined: Oct 18, 2005
Posts: 8494
Location: Oxfordshire, England
Status: Offline
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| Presumably then he wanted the measurements in order to resolve the fit issue. I can see no other reason for him to ask for them. You have indicated that he will pay for return postage, so that would appear to be a resolution unless I am missing something. |
_________________
www.CakeBoy.co.uk
"This week, I are mostly drinking flatties"
Iberital L'Anna 1 Gp Hand-Fill | Wega Orion 2 Gp | Bezzera 1 Gp | Rancilio Audrey PID | Spidem Trevi
Iberital MC2 Timed | Macap M4 DS & MXA DS | Mazzer SJ | Starbucks Barista Grinder (Dualit E60/Solis 166)
Pinhalense 2x500g Gas Batch/Sample Roaster | Gene Cafe | IMEX CR-100
Aerobie | eSantos | Zassenhaus | Bodum Pour Over | Chemex
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GreenBean
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Post subject:
Posted: Nov 25, 2009 - 08:58 PM
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Joined: Jan 03, 2007
Posts: 963
Location: Chester UK
Status: Offline
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Ziemas wrote:
CakeBoy wrote:
Ziemas wrote:
Scott responded that he'd pay for return postage, which is totally fair of him.
I doubt that will surprise many people round here, particularly as he said that he would sort it in a previous email. I am extremely pleased you have a resolution.
I have yet to receive a direct answer to my direct question about how it could be resolved. All I've received is 'I'll sort it', and when asked to clarify what that means I got an answer of 'I know not until you send it and we have had a look'. So who knows what will come of it.
I expect he wants time to think about what he would like to do with the portafilter. I imagine that he will have a few ideas….. I suspect that he will not be alone.
Honestly Ziemas I am sad to say that I feel that you are using TMC to bully a supplier by providing a one sided view and ignoring everyones comments. If it was my decision I would refund your money including return postage and politely suggest you source your portafiter elsewhere. I really do not mean this to be offensive it is just my honest opinion after reading this thread. I sincerely hope that we can now get back to the TMC I know and love where we all try to help each other and respect each others opinions. |
_________________
Izzo Alex Duetto | Gaggia XD 2 Group | Mazzer Super Jolly | La Cimbali Max | Solis 166 | Hottop P | Hottop B | French Press (several) | Aeropress (collecting dust) | Kettle modded, no really, added digital thermometer |
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CakeBoy
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Post subject:
Posted: Nov 25, 2009 - 09:10 PM
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Joined: Oct 18, 2005
Posts: 8494
Location: Oxfordshire, England
Status: Offline
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GreenBean wrote:
I expect he wants time to think about what he would like to do with the portafilter. I imagine that he will have a few ideas….. I suspect that he will not be alone.
It is clearly a very tight fit. Hopefully Scott will be able to find something to suit. |
_________________
www.CakeBoy.co.uk
"This week, I are mostly drinking flatties"
Iberital L'Anna 1 Gp Hand-Fill | Wega Orion 2 Gp | Bezzera 1 Gp | Rancilio Audrey PID | Spidem Trevi
Iberital MC2 Timed | Macap M4 DS & MXA DS | Mazzer SJ | Starbucks Barista Grinder (Dualit E60/Solis 166)
Pinhalense 2x500g Gas Batch/Sample Roaster | Gene Cafe | IMEX CR-100
Aerobie | eSantos | Zassenhaus | Bodum Pour Over | Chemex
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Ziemas
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Post subject:
Posted: Nov 25, 2009 - 09:59 PM
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Joined: Sep 04, 2008
Posts: 42
Status: Offline
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GreenBean wrote:
Ziemas wrote:
CakeBoy wrote:
Ziemas wrote:
Scott responded that he'd pay for return postage, which is totally fair of him.
I doubt that will surprise many people round here, particularly as he said that he would sort it in a previous email. I am extremely pleased you have a resolution.
I have yet to receive a direct answer to my direct question about how it could be resolved. All I've received is 'I'll sort it', and when asked to clarify what that means I got an answer of 'I know not until you send it and we have had a look'. So who knows what will come of it.
I expect he wants time to think about what he would like to do with the portafilter. I imagine that he will have a few ideas….. I suspect that he will not be alone.
Honestly Ziemas I am sad to say that I feel that you are using TMC to bully a supplier by providing a one sided view and ignoring everyones comments. If it was my decision I would refund your money including return postage and politely suggest you source your portafiter elsewhere. I really do not mean this to be offensive it is just my honest opinion after reading this thread. I sincerely hope that we can now get back to the TMC I know and love where we all try to help each other and respect each others opinions.
Huh? Why on earth would I be using TMC to bully a supplier? That makes no sense at all. What would be my possible motivation?
I was sold a part that didn't fit, and have not been told by the supplier what the possible forms of resolution could be, even though I've clearly asked what the options are.
What am I asking for that makes no sense to you or is in any way unreasonable? I'd simply like some decent communication. Is that too much to ask for?
What comments have I ignored? I actually followed the advice given in this thread!
I've seen this attitude on other forums as well when someone has a problem with a supplier favored by the board; for some reason people take it personally. It's totally bizarre.
As for time to think, I contacted him last Wednesday. A week should be long enough to think of a solution. |
Last edited by Ziemas on Nov 25, 2009 - 10:02 PM; edited 1 time in total
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Ziemas
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Post subject:
Posted: Nov 25, 2009 - 10:01 PM
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Posts: 42
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CakeBoy wrote:
Presumably then he wanted the measurements in order to resolve the fit issue. I can see no other reason for him to ask for them. You have indicated that he will pay for return postage, so that would appear to be a resolution unless I am missing something.
Will I get a refund? A different PF that fits? Will he file down the tabs? A different gasket? It's not clear, is it? |
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CakeBoy
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Post subject:
Posted: Nov 25, 2009 - 10:11 PM
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Joined: Oct 18, 2005
Posts: 8494
Location: Oxfordshire, England
Status: Offline
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Ziemas wrote:
CakeBoy wrote:
Presumably then he wanted the measurements in order to resolve the fit issue. I can see no other reason for him to ask for them. You have indicated that he will pay for return postage, so that would appear to be a resolution unless I am missing something.
Will I get a refund? A different PF that fits? Will he file down the tabs? A different gasket? It's not clear, is it?
What do you want to happen? |
_________________
www.CakeBoy.co.uk
"This week, I are mostly drinking flatties"
Iberital L'Anna 1 Gp Hand-Fill | Wega Orion 2 Gp | Bezzera 1 Gp | Rancilio Audrey PID | Spidem Trevi
Iberital MC2 Timed | Macap M4 DS & MXA DS | Mazzer SJ | Starbucks Barista Grinder (Dualit E60/Solis 166)
Pinhalense 2x500g Gas Batch/Sample Roaster | Gene Cafe | IMEX CR-100
Aerobie | eSantos | Zassenhaus | Bodum Pour Over | Chemex
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Ziemas
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Post subject:
Posted: Nov 25, 2009 - 10:26 PM
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Joined: Sep 04, 2008
Posts: 42
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CakeBoy wrote:
Ziemas wrote:
CakeBoy wrote:
Presumably then he wanted the measurements in order to resolve the fit issue. I can see no other reason for him to ask for them. You have indicated that he will pay for return postage, so that would appear to be a resolution unless I am missing something.
Will I get a refund? A different PF that fits? Will he file down the tabs? A different gasket? It's not clear, is it?
What do you want to happen?
I'd be able to make that decision if I knew what the options were. As it is, I have no idea what Happy Donkey is willing to do. I think at this point I'd simply like a refund, largely do to Scott's evasive answers to me directly asking what the options are for getting me a PF that fits.
I'm sure he's a busy man, but it would take about thirty seconds to type it out, and this issue would have been resolved with the second email.
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Here are your options -
a) Return it for a PF that will fit.
b) I'll file down the tabs and return it to you.
c) Return it for a refund.
---------------------------------
A simple message like that would have been just fine. Instead I was told that it'll be sorted, whatever that means. Urgh. |
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CrimsonScythe
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Post subject:
Posted: Nov 25, 2009 - 10:51 PM
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Joined: Nov 22, 2009
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CakeBoy
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Post subject:
Posted: Nov 25, 2009 - 11:01 PM
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Joined: Oct 18, 2005
Posts: 8494
Location: Oxfordshire, England
Status: Offline
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Ziemas, in your position, I would return the p/f as requested. You stated that Scott has undertaken to refund the postage and you don't want to file the lugs so you have nothing to lose. I would think that he is trying to find a way to provide you with a p/f that fits as an alternative to a refund.
Clearly, you will either be supplied with the p/f you wanted or your money will be refunded. I cannot see that your position is one that holds any risk given the undertakings you indicated that Scott had given to you.
Like GB, I would refund at this point as returning the p/f and waiting for potential options appears to be untenable to you.
This now seems to be a moot point, so as the good folk on Dragon's Den would say, I'm out. I wish you well with your issues. |
_________________
www.CakeBoy.co.uk
"This week, I are mostly drinking flatties"
Iberital L'Anna 1 Gp Hand-Fill | Wega Orion 2 Gp | Bezzera 1 Gp | Rancilio Audrey PID | Spidem Trevi
Iberital MC2 Timed | Macap M4 DS & MXA DS | Mazzer SJ | Starbucks Barista Grinder (Dualit E60/Solis 166)
Pinhalense 2x500g Gas Batch/Sample Roaster | Gene Cafe | IMEX CR-100
Aerobie | eSantos | Zassenhaus | Bodum Pour Over | Chemex
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