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bruceb
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Post subject:
 Posted: Nov 21, 2009 - 02:54 PM
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Joined: Apr 04, 2004
Posts: 3922
Location: Northern Hesse, Germany
Status: Offline
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| No, no! Not with Happy Donkey, but in general. Scott has generally been unusually helpful in the past. |
_________________
Three Francesconi (CMA) espresso machines - Rossi, San Marco, LaCimbali, Faema and 2 Mazzer Major grinders- CoffeeTech Maggionlino, Hottop, Alpenröst and HW Precision roasters.
This week I are sick and tired of all the snow. 
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CakeBoy
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Posted: Nov 22, 2009 - 03:22 PM
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Joined: Oct 18, 2005
Posts: 8494
Location: Oxfordshire, England
Status: Online!
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| Ziemas, just give Scott a nudge on Monday. He will sort it out for you, he just gets a bit busy sometimes and probably forgot. No excuse of course, but he works alone most of the time and probably just had one of the Fridays that we all have from time to time. |
_________________
www.CakeBoy.co.uk
"This week, I are mostly drinking flatties"
Iberital L'Anna 1 Gp Hand-Fill | Wega Orion 2 Gp | Bezzera 1 Gp | Rancilio Audrey PID | Spidem Trevi
Iberital MC2 Timed | Macap M4 DS & MXA DS | Mazzer SJ | Starbucks Barista Grinder (Dualit E60/Solis 166)
Pinhalense 2x500g Gas Batch/Sample Roaster | Gene Cafe | IMEX CR-100
Aerobie | eSantos | Zassenhaus | Bodum Pour Over | Chemex
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CrimsonScythe
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Posted: Nov 22, 2009 - 10:29 PM
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Joined: Nov 22, 2009
Posts: 10
Status: Offline
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| Hmm. I didn't think Happy Donkey sold to anyone outside of the UK? I tried ordering from them, but they said they don't ship to Norway. I wonder why not, though. |
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CakeBoy
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Post subject:
Posted: Nov 23, 2009 - 12:15 AM
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Joined: Oct 18, 2005
Posts: 8494
Location: Oxfordshire, England
Status: Online!
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| Welcome to TMC CrimsonScythe. I know they didn't used to because the shipping costs were expensive amongst other things. Perhaps things have changed. |
_________________
www.CakeBoy.co.uk
"This week, I are mostly drinking flatties"
Iberital L'Anna 1 Gp Hand-Fill | Wega Orion 2 Gp | Bezzera 1 Gp | Rancilio Audrey PID | Spidem Trevi
Iberital MC2 Timed | Macap M4 DS & MXA DS | Mazzer SJ | Starbucks Barista Grinder (Dualit E60/Solis 166)
Pinhalense 2x500g Gas Batch/Sample Roaster | Gene Cafe | IMEX CR-100
Aerobie | eSantos | Zassenhaus | Bodum Pour Over | Chemex
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CrimsonScythe
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Posted: Nov 23, 2009 - 02:07 AM
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Joined: Nov 22, 2009
Posts: 10
Status: Offline
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Thank you CakeBoy 
Yeah, maybe it's changed. I asked them in September, but I guess I should ask them again. The other two stores I've looked at are coffeecreations.co.uk and bellabarista.co.uk, but neither are very prompt when it comes to replying to emails.  |
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Ziemas
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Post subject:
Posted: Nov 23, 2009 - 08:35 AM
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Joined: Sep 04, 2008
Posts: 42
Status: Offline
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CrimsonScythe wrote:
Thank you CakeBoy
Yeah, maybe it's changed. I asked them in September, but I guess I should ask them again. The other two stores I've looked at are coffeecreations.co.uk and bellabarista.co.uk, but neither are very prompt when it comes to replying to emails.
Try calling them using Skype, it's cheap and effective. The folks at Bella Barista were very helpful on the phone. |
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Ziemas
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Post subject:
Posted: Nov 23, 2009 - 03:22 PM
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Joined: Sep 04, 2008
Posts: 42
Status: Offline
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CakeBoy wrote:
Ziemas, just give Scott a nudge on Monday. He will sort it out for you, he just gets a bit busy sometimes and probably forgot. No excuse of course, but he works alone most of the time and probably just had one of the Fridays that we all have from time to time.
I sent an email Friday to ensure he had the correct address as we spoke on the phone, but still no response as of Monday evening. What utterly disappointing customer service. |
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triptogenetica
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Posted: Nov 23, 2009 - 10:29 PM
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Joined: Jul 27, 2008
Posts: 349
Location: Oxford, UK
Status: Offline
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| Hmm - that doesn't sound like Scott at all - he's usually really fast to deal with any requests! And I've ordered over the phone with him before, no problems... |
_________________
Bezzera BZ35 (ex Gaggia Carezza)
Grinders - Iberital MC2, Bezzera BB105, Hario Skerton
Aeropress, Hario MCA-5 and TCA-5 vacpots
Beans - Behmor homeroast
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dr.chris
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Posted: Nov 23, 2009 - 10:58 PM
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Joined: Sep 17, 2009
Posts: 105
Location: swansea
Status: Offline
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| Having met him and been in e-mail touch with him a bit over the last few weeks I'd say Scott is a great guy but I dont know if hes just too busy or not, hes not that fast at replying. |
_________________
Iberital L'anna / Gaggia Evolution/ Dualit grinder / MC2 / Iberital tamper
In Swansea they have both types of coffee - Segafredo and Lavazza..
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Ziemas
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Post subject:
Posted: Nov 24, 2009 - 08:17 AM
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Joined: Sep 04, 2008
Posts: 42
Status: Offline
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| I finally got a response from him saying that he doesn't understand what I mean about the locking tabs being too thick and to send the PF back so he can sort it out. As sending it back is quite expensive, I sent a photo of the tabs being measured with digital calipers so he can see exactly what's happening and offer me a concert solution before I spend another 10 pounds sending it to him. |
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CakeBoy
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Post subject:
Posted: Nov 24, 2009 - 12:05 PM
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Joined: Oct 18, 2005
Posts: 8494
Location: Oxfordshire, England
Status: Online!
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Did he send you the wrong one then Ziemas? That is highly unusual for Scott (except for the very rare confusion over gaskets when some makes of machine vary between two sizes).
How did you determine the correct size, did you just ask for the correct p/f for your machine by name or did Scott ask you for measurements? |
_________________
www.CakeBoy.co.uk
"This week, I are mostly drinking flatties"
Iberital L'Anna 1 Gp Hand-Fill | Wega Orion 2 Gp | Bezzera 1 Gp | Rancilio Audrey PID | Spidem Trevi
Iberital MC2 Timed | Macap M4 DS & MXA DS | Mazzer SJ | Starbucks Barista Grinder (Dualit E60/Solis 166)
Pinhalense 2x500g Gas Batch/Sample Roaster | Gene Cafe | IMEX CR-100
Aerobie | eSantos | Zassenhaus | Bodum Pour Over | Chemex
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P.B
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Post subject:
Posted: Nov 24, 2009 - 12:22 PM
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Joined: Nov 14, 2006
Posts: 97
Location: Essex, UK
Status: Offline
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| This also happened to me after ordering a naked specifically for a Andreja from Happy Donkey. I'm very surprised that he's surprised it's an issue. I would also ask him if he'll refund you the return post too. He wouldn't refund me. |
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Ziemas
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Post subject:
Posted: Nov 24, 2009 - 03:55 PM
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Joined: Sep 04, 2008
Posts: 42
Status: Offline
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CakeBoy wrote:
Did he send you the wrong one then Ziemas? That is highly unusual for Scott (except for the very rare confusion over gaskets when some makes of machine vary between two sizes).
How did you determine the correct size, did you just ask for the correct p/f for your machine by name or did Scott ask you for measurements?
I spoke to him on the phone and told him my machine (Izzo Vivi) and the type of group head. (E61). All he'll respond with is 'send it back and I'll sort it'. He's yet to mention exactly how he'll 'sort it' or if he'll pay for shipping.
I just wrote him asking what exactly 'sorting it' entails. and if he'll pay shipping. I'll post his response here. |
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bruceb
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Post subject:
Posted: Nov 24, 2009 - 06:37 PM
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Joined: Apr 04, 2004
Posts: 3922
Location: Northern Hesse, Germany
Status: Offline
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| Well, I guess it's apparent why these companies don't want to be involved in international sales. |
_________________
Three Francesconi (CMA) espresso machines - Rossi, San Marco, LaCimbali, Faema and 2 Mazzer Major grinders- CoffeeTech Maggionlino, Hottop, Alpenröst and HW Precision roasters.
This week I are sick and tired of all the snow.
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Ziemas
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Post subject:
Posted: Nov 24, 2009 - 06:47 PM
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Joined: Sep 04, 2008
Posts: 42
Status: Offline
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bruceb wrote:
Well, I guess it's apparent why these companies don't want to be involved in international sales.
International sales has nothing to do with the fact that he's selling PF that don't fit properly. Here in this very thread is a chaffed poster from the UK who had the exact same problem. |
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